Refund & Returns Policy

Last Update: July 17, 2024

Thank you for shopping at WEVARO. We aim to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, our Refunds and Returns Policy provides detailed information about the process, conditions, and timeframes for returning products and receiving refunds.

1. General Conditions

1.1 Eligibility for Returns

To be eligible for a return:

  • The product must be unused and in the same condition that you received it.
  • The product must be in its original packaging.
  • The return must include all accessories, documentation, and any free gifts received with the purchase.
  • The return must be initiated within 30 calendar days of the purchase date.

1.2 Non-Returnable Items

  • Gift cards
  • Downloadable software products
  • Products that have been customized or personalized
  • Products not in their original condition, damaged, or missing parts not due to our error

2. Return Process

2.1 Initiating a Return

To initiate a return:

  1. Contact Customer Support: Email us at wevaro.sales@gmail.com with your order number, reason for return, and any relevant photos or details.
  2. Receive Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to return your item.

2.2 Preparing Your Return

  • Ensure the product is securely packaged to prevent damage during transit.
  • Include your RMA number inside the package.

2.3 Shipping

  • You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
  • We recommend using a trackable shipping service or purchasing shipping insurance.

3. Refunds

3.1 Processing Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

3.2 Partial Refunds

Partial refunds may be granted under certain conditions:

  • The product is not in its original condition, is damaged, or missing parts for reasons not due to our error.
  • The product is returned more than 30 days after delivery.

4. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item, please contact us at wevaro.sales@gmail.com with your order number and details.

5. Contact Information

If you have any questions about our Refunds and Returns Policy, please contact us:

We are committed to providing a fair and transparent returns process. Thank you for shopping with WEVARO.